Return & Refund Policy

At Feels Good, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our policy below.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging with all included accessories.

• Be accompanied by proof of purchase, such as your order confirmation or receipt.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged, defective, or incorrect:

• Used wellness and personal care products.

• Items showing signs of wear, misuse, or damage caused after delivery.

• Gift cards.

• Final sale or clearance items, where permitted by law.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging.

If your claim is approved, we will provide an appropriate remedy, which may include a replacement, refund, or store credit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is due to our error or the item arrived damaged or defective.

Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return your eligible item for a refund and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was received.

• The item arrived damaged or defective.

• The return is required by applicable law.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Order Cancellations

Orders may be cancelled before they have been processed for shipment. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

Consumer Rights

Nothing in this policy limits or excludes any rights or remedies available to consumers under applicable federal, state, or local consumer protection laws.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team through the contact page on our website. We will be happy to assist you.