Shipping policy

At Feels Good, we're committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During periods of high demand, product launches, or promotional events, processing times may be slightly longer.

Shipping Time

Our standard shipping timeframe is 6–15 business days from the date your order is dispatched.

Please note that shipping times are estimates only and may vary depending on:

  • Your delivery location

  • Carrier delays

  • Customs processing (for international orders)

  • Weather or other unforeseen circumstances

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available). Please allow up to 48 hours for tracking details to become active.

Shipping Address

Customers are responsible for providing accurate shipping information at checkout. Feels Good is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

Lost or Delayed Shipments

While we work with trusted shipping partners, delivery delays can occasionally occur. If your order has not arrived within the expected timeframe, please contact our support team and we will investigate the shipment on your behalf.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item and packaging so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the contact page on our website. We're always happy to help.